Key Officers

Privacy Officer

Please click here to view our Privacy Policy.

Do you have questions about how personal information is collected, used or disclosed by ICICI Bank Canada? You may contact ICICI Bank Canada's Privacy Officer by mail or email. The Privacy Officer will acknowledge all correspondence within 2 business days upon receipt and will respond upon completion of a detailed investigation. A copy of our Privacy Policy is available online, at your ICICI Bank branch or a copy can be sent upon request from our Privacy Officer.

You may contact the Privacy Officer at:

Office of the Privacy Officer
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5
E-mail: privacyofficer.ca@icicibank.com

Complaints Officer

If you have a concern and you have already followed Step 1 and Step 2 of our Filing a Complaint Policy, you should contact our Complaints Officer by mail or email. Following the receipt of your complaint, an acknowledgement will be provided to you within 2 business days and your concerns will be investigated to reach a solution.

You may contact the Complaints Officer at:

Office of the Complaints Officer
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5
E-mail: complaintsofficer.ca@icicibank.com

Office of the Ombudsman for ICICI Bank Canada

This internal and independent office has been established to help with matters that remain unresolved. If, after pursuing all other channels, you feel your problem remains unresolved, you can contact this officer in writing or by phone. Concerns regarding potential tied selling practices should be addressed through this office. The Ombudsman will acknowledge all correspondence within 2 business days upon receipt and will further investigate your concerns with ICICI Bank Canada on your behalf. You may be rest assured that the Ombudsman treats every problem or situation with due consideration. The services of the Ombudsman are free of charge.

You may contact the Office of the Ombudsman at:

Office of the Ombudsman
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5
Telephone: (416) 360-0909
Email: ombudsman.ca@icicibank.com