Interac e-Transfer is a simple, fast, secure and convenient way to send and receive money directly from one person to another, from one Canadian bank account to another, anywhere in Canada.

Most Canadian financial institutions offer Interac e-Transfer. To review an up-to-date list of participants, please go to Interac’s website at interac.ca.

No. Funds sent by Interac e-Transfer must be in Canadian dollars and must be deposited into an account at a Canadian Financial Institution.

The following ICICI Bank Canada personal, non-registered accounts can be used for sending and receiving funds through Interac e-Transfer:

1. Canadian dollar chequing accounts
2. Canadian dollar savings accounts

Currently, we do not support Interac e-Transfer for our business banking customers.

The security question verifies the recipient’s identity and protects your funds from being received by the wrong person. It is your responsibility to set a security question when you send the transfer and communicate the answer to the security question to the recipient by phone or in person. For security purposes, the answer to the security question should never be sent in an email or text message.

Guidelines for the security answer:

1. the answer must be one word
2. the answer must not contain any blank spaces
3. the answer is not case sensitive, and both letters and/or numbers are accepted
4. the answer cannot contain special characters (&, $, etc.).
5. the answer should be kept strictly confidential between the sender and recipient

Your money never travels by email or text message. Email and text messages are only used to notify and provide instructions to the recipient on how to deposit the money or if the transfer expires. The money always resides safely at a financial institution, and is transferred through the secure payment network used by banks.

Other security measures include:

1. Encryption technology
2. For the sender - Confidential user ID and password are required to log into your bank account online
3. For the recipient – You are required to provide a correct answer to the security question that the sender has chosen. The sender should inform you of the correct answer directly to ensure you are the recipient of the money.

A cancelled payment occurs when you request a stop payment on your transfer request.

Reclaim of funds occurs when the Interac e-Transfer is undeliverable for one of following reasons:

1. Recipient's e-mail address is not valid
2. Recipient is unable to answer the security question
3. Recipient declines the transfer
4. The transfer has expired

When an Interac e-Transfer cannot be completed, the funds are returned to the sender. No fees are charged for reclaiming e-Transfers.

You can still send money using Interac e-Transfer. When the recipient receives the email from Interac notifying him/her about your transfer, he/she will have the option to deposit the money into an account at any Canadian financial institution. The transfer will take 4 - 6 business days to process and the recipient’s financial institution may charge a fee.

100001 is the short code address from which all text Interac e-Transfer notifications originate. Short codes (also known as short numbers) are special telephone numbers, significantly shorter than full telephone numbers that can be used to address text messages to or from mobile phones. Short codes are designed to be easier to read and remember than normal telephone numbers. Like telephone numbers, short codes are unique to each operator at the technological level. Standard text messaging charges may apply.

If you have provided an invalid email address, you will be notified via email that the transfer notification was undeliverable. You can re-enter the email address and resend or cancel the pending transfer.

To re-enter the email address:

1. Login to ICICI Bank Canada’s Online Banking and click Interac e-Transfer on the left menu
2. Edit your recipient information to include the valid email address
3. Go to Pending Transfer and select Resend Notification
4. Click on Confirm

A notification will be resent to the recipient's valid email address.

Login to ICICI Bank Canada’s Online Banking and click Interac e-Transfer on the left menu. If you haven’t registered for Online Banking, you’ll have to do that first.

Send money in a few simple steps:

1. Login to ICICI Bank Canada’s Online Banking portal and click Interac e-Transfer on the left menu.
2. Enter the recipient’s name, email address, phone number (optional) and provide a security question. For a new recipient, refer to the next question for steps to do a one-time registration – “add” a recipient. Review and verify the details and click Next.
3. Select the account that you want to withdraw the money from, indicate the amount and select your recipient. Review and verify the details and click Next.
4. You will receive a notification by email once the money has been deposited into the recipient’s account.

1. Login to ICICI Bank Canada’s Online Banking and click Interac e-Transfer on the left menu
2. Click on Add/Delete Recipient
3. Select Add Recipient
4. Provide the recipient’s name, email address and mobile number
5. Select your preferred method of notifying the recipient about your transfer: by mobile or email
6. Select a Security Question
7. Provide the Security Answer (you must inform the recipient of the answer to the Security Question using a secure method)
8. Click on Add Recipient.

1. Login to ICICI Bank Canada’s Online Banking and click Interac e-Transfer on the left menu
2. Select the Recipient whose details need to be modified
3. Click on Modify Recipient

You can also modify the security question or answer for the recipient here.

No. Interac e-Transfers are free and no service charge is levied. However, $ 5.00 fee will be charged for unclaimed transaction. If you do not cancel an unclaimed Interac e-Transfer within 30 days after we have notified you through email, ICICI Bank Canada will return the funds to your account and you will be charged a $5.00 reclaim fee.

No. Money sent by Interac e-Transfer must be in Canadian dollars and must be deposited into an account at a Canadian financial institution. Recipients outside of Canada may receive transfers if they are depositing the money into their Canadian dollar account at a financial institution in Canada.

After you send money using Interac e-Transfer, the recipient will receive an email from Interac with instructions on how to deposit the money you have sent. The recipient should receive the email within 60 minutes after you initiate the transfer.

If the recipient has not yet deposited the money, you can cancel the transfer in a few simple steps:

1. Login to ICICI Bank Canada’s Online Banking and click Interac e-Transfer on the left menu
2. Select Interac e-Transfer from the left menu
3. Select View/Resend/Cancel Pending Transfers 
4. Choose the transaction that you want to cancel
5. Review and Confirm the information you have entered

Once the request is cancelled, a confirmation number will be provided to you and the money will be deposited back into your account. An automated email will also be sent to the recipient indicating that the transfer has been cancelled.

The Interac e-Transfer will expire in 30 days.  When a transfer expires, you will receive a notice via email with instructions on how to reclaim the funds.  If you do not reclaim the funds within 30 days of the expiry, ICICI Bank Canada will cancel the transfer automatically and return the money to the account that the transfer originated from.

When someone sends you an Interac e-Transfer, you will receive an email from Interac. Follow these steps to deposit the money:

1. Click on the link in the email to access the Interac site
2. Select ICICI Bank Canada to receive the money
3. Provide the correct answer to the security question (you should have received this from the sender separately)
4. Select the account to be credited.

No, there is no charge for receiving an Interac e-Transfer.

You will receive reminders by email or text message regarding the outstanding transfer 7, 14, 21 and 28 days after the transfer was initiated. After 30 days, the transfer will expire and you will no longer be able to deposit the funds. At that time, the sender will be notified and will be given the option to cancel the expired transfer. The money will be returned to the sender’s account.

The Interac e-Transfer will expire in 30 days, after which you will not be able to deposit the money. 

®Trademarks of Interac Inc.

Interac e-Transfer’s “Request Money” feature allows you to request money you are owed. Recipients are instantly notified of your request through an email or a text message from Interac. The recipient can then accept the request or decline it. If the request is accepted, the recipient can pay you through their account with a Canadian financial institution, using the Interac e-Transfer feature. Once done, the requested money will be automatically deposited into your account and the recipient will be notified via email from Interac.

Log in to ICICI Bank Canada’s Online Banking or iMobile App, go to the Interac e-Transfer option and select “Request Money”. Simply follow the instructions to add a contact and the amount of money you are requesting.

Yes, there is a $ 3,000 per transaction limit while requesting money and $ 3,000 limit for fulfillment of your requested money.

To cancel a request for money, log in to your online or mobile banking application, go to payment history and select the Interac e-Transfer transaction you wish to cancel. Please note that you cannot cancel a request once it has been fulfilled.

You can request money from anyone with an email address or mobile number who has access to online banking or mobile banking at a Canadian financial institution.

Similar to sending money via Interac e-Transfer, when you request money through Interac e-Transfer, the recipient/contact will receive a notification at the email address or mobile number you have prescribed for them.

The default expiry period is 30 days from the date of requesting money. You can also set a date shorter than 30 days but not beyond 30 days.

The request for money is fulfilled by your recipient to whom you have sent the request. The recipient can then accept or decline the request. If the request is accepted, the recipient can pay you through their account with a Canadian financial institution, using the Interac e-Transfer feature.

The money sent in response to a Request for Money will take the same time as a regular Interac e-Transfer transaction. Most transfers will be sent almost immediately or up to 30 minutes.

Autodeposit is an Interac e-Transfer feature that allows you to register and have the incoming Interac e–Transfer funds deposited directly into your Canadian dollar bank account – no security question and answer needed. This feature continues to provide the convenience of Interac e-Transfer, without the need to share any financial information.

To register for Interac e-Transfer Autodeposit, log in to the online or mobile banking app of ICICI Bank Canada and go to the Interac e-Transfer section. Once there, click on the “Autodeposit” option at the top of the page. Add the identifier i.e. an email address to be associated with Interac e-Transfer Autodeposit and select the account into which you want funds deposited and accept the acknowledgments. You will receive a request to verify your registration. The next time someone sends funds to the identifier registered, the money will be deposited directly into your account without the need to answer a security question.

If you haven’t received the Autodeposit verification email, check your junk email folder. If you still can’t find the notification, try to re-register through your online banking or mobile banking application.

You can register multiple email addresses per account for Interac e-Transfer Autodeposit. However, once an email is registered, it cannot be used again with another account. A maximum of 5 email addresses per customer can be registered for the Autodeposit feature.

To de-register for Interac e-Transfer Autodeposit, log in to the online or mobile banking app of ICICI Bank Canada and go to the Interac e-Transfer section. Once there, click on the “Autodeposit” option, then click on “active” beside the email address and then click on “Delete”. Once you confirm “Yes” for the deletion, the email address will be de-registered for Autodeposit