JOB TITLE
Customer Service Representative
JOB STATUS Full Time
LOCATION Calgary, Surrey and Toronto
DEPARTMENT Retail Banking
JOB DESCRIPTION
To understand and provide exceptional across the counter service to fulfill customer needs and expectations. Identify and handle any sales opportunity or refer same to the appropriate branch personnel. Process customer transactions accurately, quickly and efficiently and facilitate use of alternate channels wherever possible.

Areas of responsibility include:

  		•
    Service Customers:
       
     
    • Provide superior customer service in a friendly and knowledgeable manner.
       
     
    • Process transactions efficiently and accurately.
       
     
    • Refer enquiries to the appropriate staff.
       
     
    • Maintain a general knowledge of the bank’s common products and services.
       
     
    • Ensure all Bank & Industry service standards and codes of conduct are adhered to.
       
     
    • Take ownership of client complaints/issues, initiating action or resolving the problem within 24 hours and keeping the clients informed during the process.
       
     
    • Assist customers with self-service banking.
       
  • Maximize Sales Revenue:
       
     
    • Identify opportunities to sell ICICI products and services, referring them to the appropriate staff.
       
     
    • Participate in branch sales campaigns.
       
  • Adherence to compliance:
       
     
    • Adhere to regulatory and bank compliance guidelines.
       
     
    • Understand and apply branch operating policies and procedures.

    QUALIFICATIONS
  • Graduate
       
    WORK EXPERIENCE
  • 1-10 years in transactional banking in Financial Services industry.
       
    SKILLS
  • Knowledge of ICICI banking products and services.
       
  • Ability to operate and balance cash on a daily basis.
       
  • Knowledge of ICICI banking procedures and processes.
       
  • Ability to process financial and non financial transactions (eg. Deposits, withdrawals, remittances, draft, cheque clearing, holds etc.).
       
  • Excellent communication and interpersonal skills.
       
  • Ability to multi-task and adapt to any situation or change.
       
  • Fast learner, energetic, and results-oriented.
       
  • Problem solver with good judgment and cash management skills.
       
  • Great communicator and team player.
       
  • Professional, honest and efficient.
       
  • Conduct customer’s business privately and keep their financial information confidential.
       
  • Use customer’s name during each interaction and thank them for their business.
       
  • Work well under pressure.
       
    To apply for this position, please forward your resume via email, stating the job title in the subject line, to careersca@icicibank.com.

    ICICI Bank Canada is an Equal Opportunity Employer. Employment contingent upon successful completion of a background investigation. No agencies please. No faxes please. Only those candidates considered qualified will be contacted. All other resumes will be kept on file for six months.