Safety Measures
Internet Banking Safety :

Minimize The Risk of Fraud
  • Utilize paperless options by restricting receipt of paper statements.

  • Monitor your account activity regularly by checking your balances and statements online through www.icicibank.ca. This helps you to detect fraudulent transactions quickly. The earlier a fraud is detected, the lesser will be its financial impact.

Tips
  • Avoid accessing your Internet Banking account from a cyber cafe or a shared computer. However, if you happen to do so change your passwords from your own computer.

  • Every time you complete your online banking session, log off from icicibank.ca. Do not just close your browser.

  • To access ICICI Bank Canada's Internet Banking, always type in the correct URL (http://www.icicibank.ca//) into your browser window. Never click a link that offers to take you to our website.

  • If your log-in IDs or passwords appear automatically on the sign-in page of a secure website, you should disable the “Auto Complete” function to increase the security of your information. To disable the “Auto Complete” function:
    1. Open Internet Explorer and click "Tools" > "Internet Options" > "Content".
    2. Under "Personal Information", click "Auto Complete”.
    3. Uncheck "User names and passwords on forms" and click "Clear Passwords".
    4. Click "OK".

  • Change your Internet Banking passwords (both log-in password and transaction password) after your first log-in, and thereafter regularly (at least once in a month).

  • Your password should be complex and difficult for others to guess. Use letters, numbers and special characters [such as !,@, #,$, %, ^, &,* (, )] in your passwords.

  • Never share your Internet Banking passwords with others, even family members. Do not reveal them to anybody, not even to an ICICI Bank employee.

  • Always check the last log-in to your Internet Banking account. Log in to icicibank.ca and see the right hand side of the “My Accounts” page to view the date and time of your last log-in.

Contact Us

Please call us toll-free at 1-888-424-2422 or visit one of our branches:
  1. if you forget your password;
  2. if you are unable to log in to your Internet Banking account; or
  3. if you notice any suspicious activity on your account.