Security Features for ICICI Bank Canada's Online Banking ("Direct Banking")

ICICI Bank Canada ("ICICI Bank") employs a range of security features for its Direct Banking. These measures extend from data encryption to firewalls. ICICI Bank uses the most advanced commercially available 128-bit Secure Socket Layer (SSL) encryption technology to ensure that the information exchanged between the customer's Computer and the ICICI Bank website's (www.icicibank.ca) logged in pages over the Internet is secure and cannot be accessed by any third party. SSL has been universally accepted on the World Wide Web for authenticated and encrypted communication between customers' computers and servers.

The firewall (virtual electronic fence that prevents unauthorized access to ICICI Bank's servers), together with 128-bit SSL encryption technology, helps to provide some of the best security commercially available to keep your password, account details and other sensitive information protected during its transmission over the Internet.

As a security feature for the logged in section, users will be automatically logged out of the site in case there is no activity for 10 consecutive minutes.

User Participation:

Security anticipation using technological approach works best in conjunction with user participation to exercise caution while providing information or transacting through Internet.

ICICI Bank recommends following measures to all Direct Banking users to ensure secured transactions.

Communication soliciting personal or other information:

Please do not reply/respond to any communication, including email, SMS or phone calls representing to be from ICICI Bank and asking you to furnish any personal or other information, claiming that unless such information is furnished your account would be closed.
We would invite you to report or inform ICICI Bank about all such instances at our Customer Care Number (1-888-424-2422) or write to us at customercare.ca@icicibank.com
Avoid sending or furnishing personal and financial information on email. Also prior to providing any information (financial or personal) on a website, verify the bona fides of the website, its address and of the owners/operators of such websites. Make sure that the URL (Uniform Resource Locator) that appears in the "address" or "location" box on your browser window is the one you wish to access.
We would invite you to report or inform ICICI Bank about all such instances if any website/ URL or entity represents as ICICI Bank, at our Customer Care Number (1-888-424-2422) or write to us at customercare.ca@icicibank.com

Security of your Direct Banking User ID and Password:

Change your password (Login and Transaction) after your first login and thereafter at least once in a month.
If you are accessing any website (including www.icicibank.ca) from any shared computer or from a computer other than that of your own, please change your passwords after such use from your own PC at workplace or at house. Change these passwords from your own PC at workplace or at house.

Do not hand over your ICICI Bank Card (the "Card") to anyone as it provides access to the Card number, which can be used for accessing your Direct Banking account. In case you have more than one Direct Banking user ID, use a different password for each of your Direct Banking user IDs. You may also view all your accounts with ICICI Bank under a single user ID by linking your various accounts to your preferred Direct Banking user ID.

General Tips on Internet Security:

Open e-mails only when you know the sender. Take special care while opening attachments as it may carry a virus.
Be very sure of the website address. A website address is reflected on your Internet Browser. This check is recommended every time you provide any information about yourself.
Look for the padlock symbol at the bottom right of a web page to ensure the site is running in secure mode BEFORE you input sensitive information.
Make sure that your computer is protected with Anti-virus and you have latest anti-virus software. Anti-virus software needs frequent updates to guard against new viruses.
If possible, install a personal firewall to help prevent unauthorized access to your home computer, especially if you connect through a cable or DSL modem.
Do not keep computers online when not in use. Either shut them off or physically disconnect them from Internet connection.
Monitor your transactions. Review your order confirmations and bank statements as soon as you receive them to make sure that you are being charged only for transactions you have made. Immediately inform us about any irregularities. You can reach us at our Customer Care Number (1-888-424-2422) or at customercare.ca@icicibank.com
Review all account statements as soon as you receive them to determine whether any charges have been billed to you which you are not aware of. In case you suspect any unauthorized usage please get your Card blocked immediately so as to avoid further misuse of it.
If your statement is delayed, call our Customer Care Number (1-888-424-2422) to confirm your address and account balances.