Complaint Resolution Statistics

ICICI Bank Canada is consistently striving to provide resolutions to complaints that are timely, fair and reasonable to both the customer and the Bank. In addition, Complaint Regulations require the Bank to publicly report its complaint resolution statistics on an annual basis.

Annual Statistics2020

The total number of complaints resolved by the Ombudsman of the Bank.


The average length of time taken by the Bank to deal with the complaints.

2.25 days

The number of complaints that were resolved to the satisfaction of the customer, in the opinion of the Bank.