Get in Touch

Here's how to reach us

By Phone

From Canada and the U.S., toll-free: 1-888-ICICI-CA (1-888-424-2422)

From India, toll-free: 1-800-200-3340

From South China, toll-free: 108001402844

From North China, toll-free: 108007142825

From Vietnam, toll-free: 12280928

From Philippines, toll-free: 180011102974

Elsewhere, call collect: 1-416-847-7979

By E-mail

customercare.ca@icicibank.com

By mail

ICICI Bank Canada

P O Box 396

Don Mills, ON M3C 2S7

Canada

Note: For any changes in your account, please call our 24-hour Customer Contact Centre toll-free at 1-888-424-2422 or visit a branch. For changes to your personal information, including home address and phone number, please log in to your account online and go to the “Update My Information” section.

Visit a Branch

Alberta

• Calgary

• Edmonton – Customer Service Centre

British Columbia

• Delta
• Surrey

Ontario

• Brampton
• Brampton (The Gore Road)
• Kitchener Waterloo - Customer Service Centre  
• Mississauga
• Scarborough
• Toronto (Don Valley Parkway)
• Malton
• Ottawa – Customer Service Centre

Nova Scotia

• Halifax – Customer Service Centre

Manitoba

• Winnipeg Customer Service Centre 

For servicing and inquiry on existing mortgages:

By Phone :   1-866-726-0825 (8 am to 8 pm, nationally, Monday to Friday)

By Fax :       1-866-399-3018

By E-mail :   icicibankmortgagecare@lenderservices.ca

For servicing and inquiry on Nominee Broker Deposits (FAS) :

By Phone :  Toll Free 1-866-ICICI FS (1-866-424-2437)

By Fax :  Toll Free 1-866-ICICI FX (1-866-424-2439)

By E-mail :  fascoordinator@icicibank.com

By Mail : FAS Coordinator,
                ICICI Bank Canada,
                Don Valley Business Park,
                150 Ferrand Drive, Suite 700,
                Toronto, ON M3C 3E5