Bulk Interac e-Transfer^® FAQs

Bulk Interac e-Transfer^® is a secure and efficient service that allows businesses to send or request up to 10,000 payments in a single file upload. It streamlines processes like payroll, vendor payments and other mass disbursement.

Requirements for carrying out a Bulk Interac e-Transfer^®:

• Open a 'Corporate Account with ICICI Bank Canada'
• Register the 'Corporate Account with Interac' (Please refer to the question: How do I register a Corporate Account with Interac?)
• Register for 'Autodeposit' (Please refer to the question: How to register a Corporate Account for Autodeposit?)
• Log in to 'ICICI Bank Canada's Corporate Net Banking'
• Click on 'Interac' (i.e. Last option) under the left side menu
• Click on 'Bulk Transfer'
• Click on 'Bulk Payable' or 'Bulk Receivable' (Please refer to the questions- What are the steps to send money via Bulk Interac e-Transfer^®? and What are the steps for receiving money via Bulk Interac e-Transfer^®?)

Steps for Corporate Account registration

• Log in to 'ICICI Bank Canada's Corporate Net Banking'
• Click on 'Interac' under the left side menu
• Click on 'Manage Profile'
• Click on 'Profile'
• Verify the 'corporate name' and 'corporate e-mail ID'
• Click on 'Submit'

Steps to register for Autodeposit for the Corporate Account:

• Log in to 'ICICI Bank Canada's Corporate Net Banking'
• Click on 'Interac' Option under the left menu
• Click on 'Manage Autodeposit'
• Verify the 'e-mail address'
• Select the 'account number' from the dropdown
• Click on 'acknowledgement checkboxes'
• Click on 'Submit'

No, Bulk Interac e-Transfer^® is a domestic payment system. Funds must be sent in Canadian Dollars and can only be deposited into accounts held at Canadian financial institutions within Canada.

You can use a Canadian Dollar Chequing Account to send and receive a Bulk Interac e-Transfer^®. The account must be held with a Canadian financial institution within Canada.

Businesses of any size in Canada can use Bulk Interac e-Transfer^®. This includes proprietorships, partnerships, corporations and non-profit organisations.

The accepted file format for Bulk Interac e-Transfer^® is CSV and the maximum file size allowed is 25 MB.

Currently, advance payments cannot be scheduled through Bulk Interac e-Transfer^®. However, you can prepare and save the file in advance, then submit it at your convenience.

If the transaction is not completed within the expiry date, it will expire. In the case of a payable file, the expired transaction amount will be refunded to the debtor. Please note that the default expiry date is 30 days from the date the payable file was submitted.

If you have provided an invalid/incorrect e-mail ID, you can cancel the pending transfer via the 'Cancel Bulk Payable' option. (Please refer to the question: How do I cancel a Bulk Interac e-Transfer^® Payable?)

Yes, you can track the status of each individual transaction within the bulk file.

To create Bulk payable and Bulk receivable files, follow the steps below:

• Log in to 'ICICI Bank Canada's Corporate Net Banking'
• Click on the 'Interac' option under the left menu
• Click on 'Bulk Transfer'
• Click on 'Template'
• Enter all the details required

Yes, you can edit/ delete a file which is not submitted.

No, Bulk Interac e-Transfer^® is completely free of cost.

You can modify the invalid transaction details in the file and upload the file again.

New business banking customers can request access to Bulk Interac e-Transfer^® through the Branch or their Relationship Manager at the time of account opening.

Steps to be followed by existing business banking customers to obtain access to Bulk Interac e-Transfer^®:

• Download the Business Change Request Form
• Fill out the form with the access details of the authorised signatories and their appropriate roles. Select 'Edit Role' to submit bulk files. Select 'View' to view the transactions only
• Submit the filled and duly signed form to your Relationship Manager or the Branch. You can also submit it via your registered e-mail address
• Your activation request will be processed within 7 working days from the date of receipt of the form
• You will be notified once the request is processed and you can start accessing Bulk Interac e-Transfer^®

Yes, you can access Bulk Interac e-Transfer^® for all such accounts. However, if you have the same e-mail ID across multiple Customer IDs, a unique e-mail ID will be needed for each Customer ID.

Yes. You need to complete the Interac registration process on ICICI Bank's Corporate Net Banking platform. However, you may choose not to accept the registration request for Autodeposit received via e-mail from Interac.

A comprehensive user guide and sample file templates are available on Corporate Net Banking.

Path 1 -

Log in to Corporate Net Banking > Click on Interac > Navigate to Bulk Transfer > Download File Template.

Path 2 -

Log in to Corporate Net Banking > Click on Interac > Navigate to Bulk Transfer > Click on Proceed > Help > User Guide.

• Log into 'ICICI Bank Canada Corporate Net Banking'
• Click the 'Interac e-Transfer^®' option
• Click on 'Bulk Transfer'
• Select the 'Account' and proceed
• Click on the File and select 'Bulk Payable'
• Click on 'Add Transaction' and then click on 'Upload a file'. Alternatively, you can add an individual transaction
• Click on the mandatory Checkboxes
• Click on 'Submit'
• Verify the amount and account details on the pop-up
• Click on 'YES'. You will get a 'Success' message post file submission

Transaction Limits

*The values provided are in Canadian Dollars (CAD)

• Log into 'ICICI Bank Canada Corporate Net Banking'
• Click the 'Interac e-Transfer^®' option on the menu
• Click on 'Bulk Transfer'
• Select Account and proceed
• Click on 'File' and select 'Bulk Payable'
• Enter the file details (like User ID, File ID, File name, file status) in the search bar and click on 'Search'

When a recipient declines an Interac e-Transfer^®, the funds will be credited to the bank account from which the amount was debited.

No, a file cannot be edited or deleted once it has been sent. You can cancel the pending transfer using 'Cancel Bulk Payable' option.

Yes, you can!

If you pay using Auto Deposit mode but the recipient is not registered for the same, the transaction will fail, and the amount will be refunded to the Account from which amount was debited.

If you pay through regular transfer and the recipient is registered for Auto Deposit, the payment will be processed. The funds will be deposited automatically into the recipient's account registered for Auto Deposit.

The security answer must be provided by you to the beneficiary. ICICI Bank will not access or share the security answer with the beneficiary.

The status of transactions in bulk file will be updated every 3 hours, after Interac accepts the submitted file. However, the status of the regular payment will show as 'pending', until recipient accepts the funds.

You will receive a cumulative refund for all the transactions. Refund will be processed in 1-2 working days to the same bank account from which the amount was debited.

There can be multiple reasons as to why the recipient has not received the funds in his / her account:

• Recipient e-mail address is invalid
• Recipient has not registered with Interac
• Transaction is declined by Interac.

In all the above cases, the amount will be refunded to account from which the amount was debited.

If incorrect recipient details are entered, the funds may be sent to an unintended recipient, or the transfer may not be completed successfully. Please ensure that the recipient details entered are linked to the intended recipient before initiating the transfer. If entering a mobile number for the recipient, ensure that the recipient has registered such mobile number for Autodeposit with their financial institution. ICICI Bank Canada will not be liable for any loss arising from transactions initiated using incorrect recipient details.

• Log into ICICI Bank Canada Corporate Net Banking
• Click on the 'Interac e-Transfer^®' option
• Click on 'Bulk Transfer'
• Select 'Account' and proceed
• Click on 'File' and select 'Bulk Receivable'
• Click on 'Add Transaction' and then click on 'Upload a file'. Alternatively, you can add an individual transaction
• Click on the mandatory Checkbox
• Click on 'Submit'

Maximum amount allowed as receivable is $25,000 from ICICI Bank Canada.

• Log into 'ICICI Bank Canada Corporate Net Banking'
• Click on the 'Interac e-Transfer^®' option
• Click on 'Bulk Transfer'
• Select 'Account' and proceed
• Click on 'File' and select 'Bulk Receivable'
• Click on 'Advance Search'
• Click on 'Payment Request Status'

If the sender declines the request, the status of the transaction will be updated to 'Declined'.

No, you cannot edit a file once it has been sent. You can cancel the pending transfer from the 'Cancel Bulk Receivable' option.

Yes, you can request money from both individual and business accounts using Bulk Receivable.

If incorrect debtor details are entered, the request may be sent to an unintended debtor or may not be delivered successfully. Please ensure that the debtor details entered belong to the intended debtor before submitting the request. ICICI Bank Canada will not be liable for any loss or delay arising from Bulk Receivable requests initiated using incorrect debtor details.

Cancel your payable files in a few simple steps:

• Log in to 'ICICI Bank Canada's Corporate Net Banking'
• Click on the 'Interac e-Transfer^®' option
• Click on 'Bulk Transfer'
• Select the 'account' and proceed
• Click on the file and select 'Cancel Bulk Payable'
• Click on 'Add Transaction'
• Tick the checkbox for the transaction to be cancelled
• Click on 'Add Record'
• Click on 'Okay'
• Click on 'Submit' to cancel

Once a cancellation request is processed, refunds are usually completed within 2 business days.

No, the completed transaction cannot be cancelled. Only the pending transactions can be cancelled.

You may cancel a single transaction or multiple transactions - up to 10,000 per file.

If a cancellation file includes transactions that have already been completed, those completed transactions will not be reversed or cancelled. Only pending or unprocessed transactions in the file will be cancelled.

• Log in to 'ICICI Bank Canada's Corporate Net Banking'
• Click on the 'Interac e-Transfer^®' option
• Click on 'Bulk Transfer'
• Select the 'account' and proceed
• Click on the file and select 'Cancel Bulk Payable'
• Click on 'Advance Search'
• Enter the Payment Reference Number (PRN), Customer Reference Number (CRN) and select the transaction status
• Click on 'Search'

Cancel your receivable files in a few simple steps:

• Log in to 'ICICI Bank Canada's Corporate Net Banking'
• Click on the 'Interac e-Transfer^®' option
• Click on 'Bulk Transfer'
• Select the 'account' and proceed
• Click on the file and select 'Cancel Bulk Receivable'
• Click on Add Transaction
• Tick the checkbox for the transaction to be cancelled (Alternatively you can upload a file)
• Click on 'Add Record'
• Click on 'Okay'
• Click on 'Submit to cancel'

Yes, you can upload a bulk cancellation file after submitting a receivable request. If the recipient has not yet accepted the request, the transaction can be successfully cancelled. However, if the request has already been accepted, the transaction cannot be cancelled. The request will be marked as failed in the cancellation report.

If a cancellation file includes transactions that have already been completed, those completed transactions will not be cancelled. Only pending or unprocessed transactions in the file will be cancelled. The requests that have already been accepted will be marked as failed in the cancellation report.