After arriving in Canada, you can activate your account through ICICI Bank Canada or choose verification with RBC by completing online or in-person KYC.

• Complete activation online or via the Hello Canada App
• Choose activation with ICICI Bank Canada or RBC

If you choose RBC:

• Complete the form, upload the required identification documents and submit the Activation application with ICICI Bank Canada.
• Follow the steps carefully to successfully transfer funds from your ICICI Bank Canada account to your RBC account.
• You will receive a referral document mentioning the steps to open an account with Royal Bank of Canada in your Secure Mailbox.
• Once your account is successfully opened with RBC, the ICICI Bank Canada account will be activated, based on the information and documents shared. Please seek confirmation from RBC, Royal Bank Advisor that your account is successfully verified with ICICI Bank Canada.
• Post verification, funds will be available in your RBC account in 1-2 business days, if applicable.

If you choose ICICI Bank Canada:

• Complete online KYC or visit a branch/partner
• Account activates after KYC completion

• Once you receive a Hello Canada Account number, you can deposit your funds into your Hello Canada account as per the instructions provided in your Secure Mailbox.
• You are eligible to make one wire transfer of up to CAD 100,000 prior to your arrival in Canada. International wire transfers may take approximately 5 business days (or more) to reach your account at ICICI Bank Canada.
• We recommend to use ICICI Bank branch or Money2World service for customers in India.

Note: A Certificate of Balance will be sent to you automatically via Secure Mailbox after we receive the funds that you deposited into your Hello Canada Account. We recommend that you print a copy of this Certificate of Balance for your records.

In the event that you cancel your moving plans and require a refund, the Bank will refund the available balance in your Hello Canada Account.

Follow these simple steps to request for a refund:

1. Complete an application - Once we have approved your request, you will receive the refund within 6 weeks.

2. Return of funds - The refund can only be returned to the account from which funds were initially received.

Note: After we have successfully processed your refund request, we will close your Hello Canada Account and will not accept or process any new transactions.

Applicants must hold a valid Canadian passport or visa under immigrant, student or work visa categories, with work permits required to be valid for more than six months.

The application requires scanned copies of a valid passport and visa, submitted securely through the Hello Canada App or online Secure Mailbox during the application process.

The Hello Canada Account from ICICI Bank Canada allows newcomers to open and fund a Canadian bank account before arrival. Customers can receive proof of funds in-app and activate their accounts after arriving in Canada.

Residents of India, Bahrain, China, Germany, Hong Kong, the Philippines, Singapore, the UAE, the UK, the USA, Vietnam and Nepal can apply if they hold permanent residency, a student visa or a work visa valid for more than six months.

Yes. You can apply online from your home country using the Hello Canada App or website, without visiting a branch in Canada.

Once you submit the application with the required documents, your Hello Canada Account number is shared in your Secure Mailbox within 24 hours.

After receiving your account number, you can make one international wire transfer of up to CAD 100,000. A Certificate of Balance is issued once funds are received.

After arriving in Canada, you can activate your account through ICICI Bank Canada or choose verification with RBC by completing online or in-person KYC.

• Complete activation online or via the Hello Canada App
• Choose activation with ICICI Bank Canada or RBC

If you choose RBC:

• Submit form and ID documents online
• Follow the steps to transfer funds to RBC
• Receive RBC referral in Secure Mailbox
• Funds available in 1–2 business days after verification

If you choose ICICI Bank Canada:

• Complete online KYC or visit a branch/partner
• Account activates after KYC completion

If you have any questions or need assistance, you can reach ICICI Bank Canada through the following channels:

• Email: customercare.ca@icicibank.com
• Call the 24-hour Customer Contact Centre (toll-free in Canada): 1-888-424-2422
• Call toll free from India at 1-800-200-3340
• From any other place, call collect: 1-416-847-7979

All amounts are in Canadian dollars unless otherwise indicated.

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