Debit Card

What is ICICI Bank Canada debit card?


ICICI Bank Canada debit card^ is a convenient and secure payment tool. You may use the card for making in-store and online purchases, as well as cash withdrawals at ABMs in Canada and globally*.

 

ICICI Bank Canada debit card comes with enhanced security including Chip and PIN technology and fraud monitoring service around-the-clock, making your transactions more secure.

 

^If your existing debit card only has the Interac, Cirrus and THE EXCHANGE logo, upgrade it to a new card powered by 3 networks.  Simply visit a branch for instant issuance or call our Customer Contact Centre at 1-888-424-2422.

 

* To check the debit card acceptance, please visit the debit card section on our website.

Where can I use my ICICI Bank Canada debit card?


  1. ONLINE: ICICI Bank Canada debit card can be used for online payments in Canada and globally.
  2. IN-STORE: ICICI Bank Canada debit card can be used at retailers displaying the Interac logo for your in-store purchases in Canada and wherever Visa payments are accepted globally.
  3. ABM:  ICICI Bank Canada debit card^ can be used at any ABM which displays  the Interac, THE EXCHANGE or PLUS logo and wherever VISA cards are accepted in Canada and globally.

If your existing debit card only has the Interac, Cirrus and THE EXCHANGE logo, upgrade it to a new card powered by 3 networks.  Simply visit a branch for instant issuance or call our Customer Contact Centre at 1-888-424-2422.

How do I use my ICICI Bank Canada debit card?


You can use your ICICI Bank Canada debit card for the following purposes:

 

1. ONLINE PURCHASE

 

For Domestic and International Transactions:

 

Step 1 – Go to the checkout page after selecting your purchases.
Step 2 – Enter the debit card details prompted by the merchant which may include: your card number, card expiry date, cardholder name, postal code and CVV. CVV is the 3-digit number printed on the back of your debit card besides the signature strip.
Step 3 – Confirm the transaction amount which will be debited from the account linked to your debit card.

 

2. IN-STORE PURCHASE

 

Contactless Purchases – For Transactions in Canada:

 

Step 1 – Check for INTERAC Flash† enabled terminal.
Step 2 – Verify and confirm the purchase amount before you tap the card on the terminal to complete the transaction.

 

EMV Chip and PIN – For Transactions in Canada and Other Countries:


Step 1 – Insert your debit card in the terminal when prompted. Do not remove your card until the transaction is completed.
Step 2 - Confirm the purchase amount and enter your PIN when prompted to complete the transaction.

 

Alternatively, you may swipe your card to complete a purchase. Use of EMV Chip or contactless mode for enhanced security is recommended.

 

3. CASH WITHDRAWAL

 

For Domestic and International Withdrawal:


Step 1 – Insert your debit card in the ABM.
Step 2 – Follow the prompt to enter your PIN and select cash withdrawal.
Step 3 – Enter the amount.
Step 4 – Collect cash, your card and the transaction receipt.

 

Please note that options other than cash withdrawal will prompt different screens depending on the network. Please follow the prompts to complete the desired transactions.

 

Please note that some debit card transactions may reflect in your account after a few days based on the transaction amount claim received by the Bank.

Do I need to activate my ICICI Bank Canada debit card? How do I activate my ICICI Bank Canada debit card?


Yes. All ICICI Bank Canada debit cards need to be activated before you use it for the first time through one of these options:

 

1. Online Banking > Accounts > Manage My Debit Card > Activate My New Debit Card
2. Mobile Banking > Accounts >Manage My Debit Card > Activate My New Debit Card
3. Call our Customer Contact Centre at 1-888-424-2422
4. Visit one of our branches

 

Post activation, your debit card is enabled for all online and in-store purchases, as well as cash withdrawals.

 

Note - All existing debit cards linked to your account will be closed post activation of your new card.

What is the daily transaction limit of my ICICI Bank Canada debit card?


The daily transaction limit for online and in-store purchases, as well as cash withdrawals is $750 for currently issued cards. If your daily transaction limit is lower than this amount or if you wish to change your existing daily transaction limit, please call our 24-hour Customer Contact Centre at 1-888-424-2422 or visit one of our branches.

Can my ICICI Bank Canada debit card be used outside Canada?


Yes. ICICI Bank Canada debit card can be used globally wherever VISA or PLUS logo is displayed.

How do I change the PIN of my ICICI Bank Canada debit card?


You may visit one of our branches, use an ABM on our branch network or on THE EXCHANGE network, to change the PIN by using your existing PIN.

If I don't remember the PIN, how do I reset or receive a new PIN for my ICICI Bank Canada debit card?


Please call our Customer Contact Centre at 1-888-424-2422 or visit one of our branches.

How do I block my ICICI Bank Canada debit card in case it is lost or stolen?


ICICI Bank Canada debit card can be blocked using the following options:

 

1. Log in to Online Banking > Accounts > Manage My Debit Card > Block my lost/misplaced/stolen debit card
2. Sign in to Mobile Banking > Accounts > Manage My Debit Card > Block my lost/misplaced/stolen debit card
3. Call anytime at 1-888-424-2422
4. Visit a branch

 

Please note that once your debit card is reported as stolen, it can't be activated again.

How do I unblock my ICICI Bank Canada debit card which was blocked earlier?


ICICI Bank Canada debit card can be unblocked using the following options:


1. Log in to Online Banking > Accounts > Manage My Debit Card > Unblock my debit card
2. Sign in to Mobile Banking > Accounts > Manage My Debit Card > Unblock my debit card
3. Call anytime at 1-888-424-2422
4. Visit a branch

How do I request for replacement of my ICICI Bank Canada debit card?


Please call our Customer Contact Centre at 1-888-424-2422 or visit one of our branches.

What should I do if my ICICI Bank Canada debit card is not working?


Please call our Customer Contact Centre at 1-888-424-2422 or visit one of our branches.

Are there any fees associated with the usage of my ICICI Bank Canada debit card for in-store, online purchases or cash withdrawals?


Is there any fee which will be levied for replacement of my ICICI Bank Canada debit card?


No fee will be levied for a replacement card.

I have come across a transaction which was not authorized or attempted by me? What should I do?


Call our 24-hour Customer Contact Centre immediately at 1-888-424-2422.

Why is a debit card transaction I made not being reflected in my account?


Please note that some debit card transactions may reflect in your account after a few days based on the transaction amount claim received by the Bank.


In such a scenario, the amount of this transaction will be marked as “lien” in your account. The Bank will wait for 30 days for claim by the merchant and release the funds back to you if such claim is not received.

Why is the available funds for transactions less than the actual balance shown in my account?


Please note that some debit card transactions may reflect in your account after a few days based on the transaction amount claim received by the Bank.


In such a scenario, the amount of this transaction will be marked as “lien” in your account. The Bank will wait for 30 days for claim by the merchant and release the funds back to you if such claim is not received.