COVID-19 Updates


Updated on September 11, 2020


Important Announcements


ICICI Bank Canada is here for our customers during this time of uncertainty. Updated information on changes to our services and contact information during this challenging time can be found below. We will continue to keep this updated as the COVID-19 situation evolves.


Latest Update


Financial Assistance


Interac e-Transfer® is now free. To provide safer and more accessible banking as Canadians practice social distancing, we are now making Interac e-Transfers free. Click here to learn more about how to send, request and receive money directly from one Canadian bank account to another, anywhere in Canada.


Credit Card Financial Support Program is available if you require financial support from the Bank in connection with your credit card account during this difficult period. Please click here for the Credit Card Financial Support Request Form. Complete, print and send it to us at We will review and determine the financial relief options that we can extend to you.


Mortgage Deferred Payment Program is available to assist mortgage borrowers financially impacted by COVID-19. Learn more.



Update on Branch Services


Effective August 8, 2020, our branches across Canada are resuming regular hours of operation from Monday to Saturday. Click here for more details.


Seniors are served with a priority in each branch at a dedicated desk/counter.



Digital Banking Options – A safe and easy way to bank from home


Online Banking:


Mobile Banking: ICICI Bank Canada iMobile App can be downloaded from Google Play or Apple App store.



Other Banking Services and Options


By Phone: 1-888-ICICI-CA (1-888-424-2422)

Telephone banking continues to be available for you 24/7; however, please expect longer than usual wait times due to the high volume of calls. 



ABMs:  Use any ABM on THE EXCHANGE® Network (surcharge free for ICICI Bank Canada customers).


International Students may download the ICICI Bank Canada SPP App for account activation. Select ‘Canada Post’ and visit the nearest location for the in-person verification of your documents.


Business/Trade Customers can reach out to your Relationship Manager as usual.


Safe Banking - Protect yourself against COVID-19 scams


Scammers are taking advantage of the COVID-19 pandemic by sending fraudulent emails that attempt to trick you into revealing your personal information or clicking on malicious links or attachments. Click here to learn more.


A message from our CEO


Updated on April 1, 2020


Dear Customer,


At ICICI Bank Canada, the well-being of our customers and employees is of utmost importance to us. COVID-19 is changing everything about life and work as we know it. We’re all focused on how to best protect and support our customers, employees and communities we serve in the face of this unfolding crisis. As COVID-19 escalates, we want to assure you that we are closely monitoring the situation and will continue to put your health and safety first.


We understand the uncertainty that a situation of this nature can bring and are committed to ensuring there is minimal disruption to your banking needs with ICICI Bank Canada. We are regularly watching for guidelines issued by the Public Health Agency of Canada (PHAC) and the World Health Organization (WHO) and will keep you informed of updates as it pertains to our services.


In the midst of escalating developments related to COVID-19, we have implemented the following measures:


  • Enacted our Business Continuity Plan to ensure continuity of business with minimal disruptions.
  • Restricted all employees’ overseas business travel and implemented a non-negotiable 14-day self-isolation for anyone who has recently travelled outside Canada.
  • Conducted daily disinfection of all touchpoints at every office and branch.
  • Provided hand sanitizer and cleaning supplies at all offices and branch locations.
  • Provided flexibility and access for office employees to work remotely.
  • Suspended all large gatherings and implemented technology to conduct all meetings virtually.


As this situation evolves, we assure you that we are committed to providing all services as usual, while ensuring the safety and security of our employees and customers.


ICICI Bank Canada is here to support you during these unprecedented times. Our employees are available for any questions or concerns you have. 


Above all, stay safe and healthy!




Sandeep Goel

President and CEO

ICICI Bank Canada