ONLINE PURCHASE

For Domestic and International transactions

• Step 1 – Go to the checkout page after the selection of your purchases
• Step 2 – Enter the debit card details prompted by the merchant which may include:
  • Card number, card expiry, cardholder name, postal code and CVV
  • CVV is the 3 digit number besides the signature strip printed on the reverse of your debit card
• Step 3 – Confirm the transaction amount which will be debited from the account linked to your debit card

IN-STORE PURCHASE

Contactless Purchases – For transactions in Canada

• Step 1 – Check for Interac Flash^† enabled terminal
• Step 2 – Verify and confirm the purchase amount before you tap the card on the terminal to complete the transaction

EMV Chip and PIN – For Canadian and International transactions

• Step 1 – Insert your debit card in the terminal when prompted. Do not remove your debit card until the transaction is completed
• Step 2 - Confirm the purchase amount and enter your PIN when prompted to complete the transaction

Alternatively, you may swipe your card to complete a purchase . Use of EMV and chip or contactless mode for enhanced security is recommended.

CASH WITHDRAWAL

For Domestic and International Withdrawal

• Step 1 – Insert your debit card in the ABM machine
• Step 2 – Follow the prompt to enter your PIN and select the type of transaction
• Step 3 – Input the amount
• Step 4 – Collect cash, your card and the transaction receipt

Please note that options other than cash withdrawal  will prompt different screens depending on the network. Please follow the prompts to complete the desired transactions.