About Us

ICICI Bank Canada is a wholly-owned subsidiary of ICICI Bank Limited (NYSE:IBN) which has its headquarters in Mumbai, India. ICICI Bank Limited is a leading private sector bank in India. The Bank’s consolidated total assets stood at US$228.13 billion as at December 31, 2022

Established in December 2003, ICICI Bank Canada is a full-service direct bank with an asset base of about C$6.0 billion as at September 30, 2022, and it is a member of the Canada Deposit Insurance Corporation. The Bank offers a wide range of financial solutions to cater to personal, commercial, corporate, investment, treasury and trade requirements.

Head Office Address:
ICICI Bank Canada
Don Valley Business Park
150 Ferrand Drive, Suite 1200
Toronto, ON M3C 3E5

Management:
Mr. Vikash Sharma, President and Chief Executive Officer

To open an account:

• Visit us online

• Call our 24-hour Customer Contact Centre:
  • From Canada and the U.S., toll-free: 1-888-ICICI-CA (1-888-424-2422)
  • From India, toll-free: 1-800-200-3340
  • From South China, toll-free: 108001402844
  • From North China, toll-free: 108007142825
  • From Vietnam, toll-free: 12280928
  • From Philippines, toll-free: 180011102974
  • Elsewhere, call collect: 1-416-847-7979
• Visit one of our branches

Alberta

• Edmonton
• Calgary

British Columbia

• Delta
• Surrey

Ontario

• Brampton
• Brampton (The Gore Road)
• Mississauga
• Scarborough
• Toronto
• Malton
• Ottawa

Nova Scotia

• Halifax

Registering Concerns about Ethical Conduct, Accounting Practices and Legal Standards

ICICI Bank Canada is committed to the highest business, governance, ethical and legal standards.  As part of this commitment, we strive to maintain an open channel of feedback from our employees, contractors, service providers and other persons working with us to serve the public.  The Bank has established a Whistleblower Policy to encourage good faith reporting of matters of concern without the risk of subsequent victimization, discrimination or disadvantage to the reporting party. 

If you are an employee, contractor or service provider of ICICI Bank Canada and you have concerns relating to:

(1) actual or suspected breaches of applicable law,

(2) selection or application of accounting principles,

(3) acts resulting in financial loss or loss of reputation by the organization,

(4) misuse of office or breach of ethical standards, or

(5) contravention of policies, procedures or voluntary codes of conduct adopted by the Bank;

you can raise these concerns confidentially and without fear or retaliation to the Independent Chair of the Audit Committee of the Bank by mail to ICICI Bank Canada, 150 Ferrand Drive, Suite 1200, Toronto, Ontario, Canada M3C 3E5 (Attention: Chair of the Audit Committee) or by email to auditchairca@icicibank.com.  These concerns will be dealt with in a discrete and fair manner under the Bank’s Whistleblower Policy, which has ben prepared in accordance with the requirements of the Bank Act (Canada).

This reporting mechanism should not be used to communicate matters relating to customer service.  To report such matters, refer to https://infinity.icicibank.ca/CARET/web/rbi/html/ICICI_Bank_Canada.htm