Credit Card General FAQs

Using my Credit Card:

You can find applicable interest rates and other card-related fees by clicking here

Please visit and go to the Login section to access your credit card account online. You can use this portal to view your transactions and rewards balance. You will need your Customer Identification Number (CIF) and password to log in. CIF is your login ID and is a 9-digit number beginning with 960. If you don’t have this number, please call us at 1-888-424-2422.

You may pay your credit card bills using one of the following options:

  • Online at
  • Through your financial institution
  • By phone at 1-888-424-2422
  • By visiting one of our branches. Click here for branch locations and current hours of operation
  • By mailing us a cheque at:
    ICICI Bank Canada
    P O Box 396
    Don Mills, ON M3C 2S7


You should call our 24-hour Customer Contact Centre immediately at 1-888-424-2422, or 1-416-847-7979 from overseas. We will disable your card and a new card will be mailed to you within 7 - 10 business days.

At ICICI Bank Canada, we believe customer satisfaction is key. We will do our best to assist and clarify any queries you have. Further, we have a complaint resolution process to address your concerns. Please click here for details.

No, you cannot keep your card if you migrate out of Canada. You need to be a Canadian citizen or resident to be an ICICI Bank Canada credit card account holder.

Interest charges accumulated on your account for the previous month’s billing period can be viewed on your monthly statement. Statements will be mailed to your home address or you can sign up to receive your statements electronically.

Also known as a grace period, an interest-free period is the period between the end of a statement period and the date your payment is due. Please refer to the Important Disclosures that you receive with your card for more information.

If your payment is not received by the due date, it is considered late and the outstanding amount will accrue interest. Please allow 7 – 10 business days for us to receive and process any payments sent by mail.

To report fraud on your account, please contact our 24-hour Customer Contact Centre at 1-888-424-2422.

Safety and Security:

Your credit card comes equipped with an embedded microchip that stores cardholder information securely and simultaneously provides additional security against counterfeiting or card duplication. It also comes with an extra layer of security in the form of a Personal Identification Number (PIN) that is only known to you and confirms that only you are authorized to make transactions with your card.

Your ICICI Bank Canada credit card is covered by Visa Zero Liability Policy, to protect you against fraudulent transactions. If someone steals your account number to make purchases either in-store or online, you will not be responsible for the fraudulent transactions as long as you have keep your information safe and inform us promptly if you suspect your account has been compromised.

Our Customer Contact Centre is available 24/7 to assist you, toll-free in Canada, at 1-888-ICICI-CA (1-888-424-2422). If you are travelling out of Canada, please call the number listed on the back of your credit card.

*Trademark of Visa International Service Association and used under license

The ICICI Bank name and logo are trademarks of ICICI Bank Limited and used under license. ICICI Bank Canada credit cards, any associated services and Cash Back Rewards are subject to terms and conditions which can be found at or at any ICICI Bank Canada branch.